STARTMS PAINTERREAL DIGITAL PAINTER
HELP CENTER
WHAT THE FAQ

CLEAR ANSWERS. NO CRYPTO JARGON.

WHAT
THE FAQ?

Everything you need to know about the Collector Card, the wallet, the print license and your signed print.

START WITH THE BASICS

THE SHORT VERSION

  1. 01CHOOSE THE ARTWORK
  2. 02RECEIVE THE CARD + WALLET
  3. 03VERIFY OWNERSHIP
  4. 04ORDER ONE SIGNED PRINT

01 · THE BASICS

COLLECTING

What exactly am I collecting?

You collect a specific digital artwork through a physical Collector Card and its connected wallet. The package includes the artwork information, digital files and a contract-based license to request one authorized, signed print. The exact contents are listed for each artwork.

Is the artwork digital or physical?

Both parts belong together. The original artwork stays digital and is presented on a screen. The Collector Card is the physical object that connects you to the wallet and the print license. You may also request one physical print under the license terms.

How does collecting work?

Choose an artwork, receive its Collector Card and wallet access, and register the wallet in the artist database. The verified wallet owner may then request one authorized print within the stated six-month period.

Do I need cryptocurrency?

No previous crypto experience is needed. The planned gallery purchase can be paid in ordinary currency. The wallet is transferred as part of the artwork package; you do not need to buy cryptocurrency first.

What is the Collector Card?

It is a physical collector object for one artwork. It shows the artwork identity and public verification information. It is not a payment card. Secret recovery information must remain sealed and separate from anything displayed publicly.

02 · ACCESS + SAFETY

WALLET & SECURITY

What is inside the wallet?

Depending on the artwork, the wallet package can include the high-resolution print file, wallpapers, proof-of-creation videos and the print license. The individual artwork record always defines the final contents.

What is a recovery phrase or seed phrase?

It is the master key to the wallet. Anyone who knows it can take control of the wallet. Never send it by email, enter it on an unknown website, photograph it for someone else or display it in public.

Can the artist recover my wallet?

No. After the secure handover, the artist should not keep a copy of your private recovery information. This protects your ownership, but it also means that the artist or gallery may be unable to restore access if you lose both the wallet access and the recovery phrase.

Is the QR code on the card safe?

A public QR code may link to the wallet address or verification page. A recovery QR code is different: it gives access to the wallet and must stay hidden and sealed. QR codes shown in the current mockups are placeholders only.

Why is there an artist database?

The database connects the artwork ID to its current verified wallet and records whether the print license is still available or already used. It supports verification without publishing private recovery information.

03 · FROM SCREEN TO WALL

What does the print license allow?

It allows the verified wallet owner to order one authorized, signed print of the artwork within the stated period. It does not automatically include unlimited prints, commercial use or the right to reproduce and sell the artwork.

Can I print the file myself?

Only a print produced through the authorized process counts as an original MS Painter print. A self-made or third-party copy is not an authorized original and may also break the license terms.

When does the six-month period begin?

The exact start and end dates must be written in the license supplied with the artwork. Normally, the period begins when the Collector Card and wallet are handed over to the collector.

Which print formats are available?

Possible options include a framed archival pigment print or a face-mounted acrylic-glass print. Available sizes, materials, production time and price depend on the artwork and must be confirmed before ordering.

Is the production cost included?

This must be stated in the individual offer. The Collector Card price and the cost of producing and shipping the selected print may be separate. Ask for a complete price before you confirm the purchase.

What happens after the print is ordered?

The artist database marks the print license as used. The digital artwork and other wallet contents remain with the wallet, but the same license cannot be used to create another authorized original print.

04 · OWNERSHIP

RIGHTS & AUTHENTICITY

Do I own the copyright?

No. Unless a separate written agreement says otherwise, copyright remains with the artist. The collector receives the artwork package and the specific rights written in the print license—not the general right to reproduce, publish or commercially use the artwork.

What makes the physical print an original?

The wallet is verified, the one-time print right is still available, production follows the authorized process and the finished print is signed or certified by the artist. Prints made outside this process are not authorized originals.

Can I share or sell the digital files?

The supplied wallpapers may be used privately. The high-resolution print file and other protected files must not be copied, published, sold or distributed unless the license explicitly allows it.

What happens if I transfer the wallet?

A new owner must be verified and recorded in the artist database. Any remaining print right can only move with the wallet if the artwork contract allows it. A transfer never creates a second print right after the original one has been used.

Is this an NFT?

The wallet and blockchain provide the technical ownership and verification layer. The exact token and contract structure is defined for each artwork. The collecting process is designed to work without requiring the collector to understand crypto technology first.

ONE FINAL RULE

THE CONTRACT COMES FIRST

Always read the license for the specific artwork.

This page explains the system in simple language. If a website summary and the signed artwork contract ever differ, the signed contract for that artwork is the binding document.